Privacy Policy for Grav Centre LLC

Last Updated: September 11, 2025

This Privacy Policy explains how Grav Centre LLC ("we," "us," or "our"), a Montana-registered Limited Liability Company, collects, uses, stores, and protects personal information obtained through our website, gravcentre.com (the "Website"). We are committed to protecting your privacy and adhering to applicable data protection laws, including the California Consumer Privacy Act (CCPA), and considering the General Data Protection Regulation (GDPR) for international users.

1. Scope and Applicability:

   This policy applies to all users of the Website, with a primary focus on our US clients, though it extends to international visitors. It covers personal data collected via forms, cookies, and third-party tools, ensuring compliance with applicable U.S. laws, and considering GDPR requirements for international visitors.

   
   

2. Data We Collect:

   We may collect the following personal information:

• Usage Data: IP address, browser type, pages visited (e.g., service pages), and time spent, collected via cookies for Google Analytics.

• Communication Data: Details you provide in emails or chats regarding service inquiries or project workflows. We do not request or process sensitive personal information (such as health or racial data). If such information is ever voluntarily provided, it will only be used with your explicit consent and only for the specific service requested.

  
  

3. How We Collect Your Data:

   Personal data is gathered through:

• Direct Interactions: When you email us for services like Search & Discovery Optimization or Smart Workflows.

• Automated Technologies: Cookies and tracking pixels to monitor Website usage for Google Analytics, enhancing user experience and service performance.

• Third Parties: Data from Google Analytics (for analytics) and Google Fonts (for typography), with your consent via our cookie banner (where legally required).

  
  

4. How We Use Your Data:

   We use your information for:

• Delivering and improving our services (e.g., customizing web designs, optimizing SEO rankings, deploying).

• Responding to inquiries and providing client support for Digital Marketing campaigns.

• Sending marketing updates (e.g., new AI workflow features) with your opt-in consent.

• Analyzing Website performance to refine user experience, using Google Analytics data.

• Meeting legal obligations for clients we serve, such as tax reporting for our US-based operations. Legal bases include contract performance (for services) and legitimate interests (for analytics/security), aligning with CCPA and GDPR where applicable.

  
  

5. Data Sharing and Disclosure:

   We do not sell your personal data under CCPA definitions. We also do not share or sell consumer personal information, including phone numbers, to third parties or affiliates for marketing or lead generation purposes.

   
   

   SMS Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

   
   

   We may share personal information only with:

• Service Providers: Third parties like Google (for Analytics and Fonts) and payment processors (e.g., Stripe, if used), bound by data protection agreements.

• Legal Authorities: If required by US law or to protect our rights (e.g., fraud detection). No data is shared for cross-context advertising without your explicit opt-in.

  No data is shared for cross-context advertising without your explicit opt-in.

  
  

6. Data Security:

   We use encryption, secure servers, and access controls to safeguard your data. We configure Google Analytics with IP anonymization to reduce tracking where possible. However, no online system is entirely secure, and we cannot guarantee absolute protection.

   
   

7. Data Retention:

   Data is kept as long as necessary:

• Contact data: 2 years after last interaction or project completion, unless you request deletion.

• Usage data: 12 months for analytics (Google Analytics retention), then anonymized. Client billing and contractual data may be retained for up to 7 years for U.S. tax compliance.

  
  

8. Your Rights and Choices:

   As a US client or GDPR-applicable user, you have rights:

• Access, correct, or delete your personal data.

• Opt-out of marketing emails (unsubscribe link included).

• Request data portability or restrict processing.

• Withdraw consent at any time. U.S. residents may exercise their privacy rights under applicable state laws by contacting us at support@gravcentre.com. Exercise rights by contacting us at the same email.

  
  

9. International Data Transfers:

   Data may be transferred to the United States (our base) or processed by Google (US-based). For EU users, where required, we rely on appropriate safeguards, such as Standard Contractual Clauses, for international data transfers.

   
   

10. Cookies and Tracking Technologies:

    Our Website uses cookies for:

• Essential functions (e.g., session management).

• Analytics (Google Analytics) to track visits, page views, and behavior.

• Performance (Google Fonts for typography). You can manage cookies via your browser or our consent banner. Non-essential cookies require opt-in.

  
  

11. Children’s Privacy:

    We do not target or knowingly collect data from children under 13. If detected, it will be deleted. Parents should contact support@gravcentre.com.

    
    

12. Changes to This Policy:

    We may revise this policy, posting updates on gravcentre.com with the revision date. Review regularly for changes.

    
    

13. Contact Us For questions or complaints, reach us at:

• Email: support@gravcentre.com

• Address: 1001 S Main St Ste 5000, Kalispell, MT 59901, USA

  U.S. Residents: If your privacy concern remains unresolved, you may contact your state’s Attorney General or consumer protection authority.
  EU Users: You may approach your local data protection authority.